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Delivery And Return Policy

An Important Update: Until the 6th of October all the orders placed before 18:00 will be shipped the next business day. All the orders placed after 18:00 will be shipped in one business day. 

An Post Delivery

All orders placed before 13:00 on a business day are processed and shipped that same day. Orders placed after 13:00 on a business day will be processed and shipped the next business day.

Once an order is shipped we expect that in the majority of cases it will take 1-2 working days to deliver the parcel to ROI, however An Post is a separate company and we can not guarantee precise delivery times, as An Post delays happen occasionally.

Cost of shipment:

  • 5 EUR - for all orders up to 30 EUR
  • FREE - for all other orders (30+ EUR)

TNT Delivery

If your delivery is urgent, especially if you require next day delivery, we recommend using TNT Express service and contacting our support team prior to placing your order to see if the delivery is possible within your required time frame. Until then no urgent delivery guarantees can be given.

Cost of shipment:

  • 70 EUR

Return And Refund

Items must be returned by post; thank you for giving us 7 days to process your exchange once you shipped your item.

Defective Goods

Although every precaution is taken to ensure that you receive a quality product, if you receive a product in defective condition, thank you to contact us by email at  support@ugears.ie or (preferrably) via our Contact page to inform us within 15 days after your item is received and we will arrange a refund or replacement. We will reimburse the delivery charges at the postage rate up to a maximum of 8 Euro.

You will be responsible for the product(s) until they are received by our services. For your safety, we suggest you to use a secure delivery method, which requires a signature on delivery as a registered shipment.

Unwanted Goods

You can return a product within 14 days of delivery and you will be refunded the price paid at the time of purchase. The product must not have been used, it must be complete in its original packaging and with all its components.

We recommend a secure delivery method that requires a signature on the receipt and that ensures you a refund of the price of the product; in the rare case, where the package would be lost, you will be responsible for the returned product until we receive it.

If you return a product that is not "like new", we reserve the right to refuse the refund.