By using this website you accept that we use cookies and other technologies  so that we can improve your user experience. To learn more visit our Privacy Policy page. close

Delivery And Return Policy

An Post Delivery

Normally we ship our parcels with An Post. If you place your order before 1pm on a business day the order will be processed the same day. Otherwise, it will be processed the next working day. Once an order is shipped normally it takes 1-2 working days to deliver the parcel to ROI. In case if you think your order is delayed please contact us via our Contact page.

Cost of shipment:

  • 5 EUR - for all orders up to 30 EUR
  • FREE - for all other orders (30+ EUR)

Return And Refund

Items must be returned by post; thank you for giving us 7 days to process your exchange once you shipped your item.

Defective Goods

Although every precaution is taken to ensure that you receive a quality product, if you receive a product in defective condition, thank you to contact us by email at  support@ugears.ie or (preferrably) via our Contact page to inform us within 15 days after your item is received and we will arrange a refund or replacement. We will reimburse the delivery charges at the postage rate up to a maximum of 8 Euro.

You will be responsible for the product(s) until they are received by our services. For your safety, we suggest you to use a secure delivery method, which requires a signature on delivery as a registered shipment.

Unwanted Goods

You can return a product within 14 days of delivery and you will be refunded the price paid at the time of purchase. The product must not have been used, it must be complete in its original packaging and with all its components.

We recommend a secure delivery method that requires a signature on the receipt and that ensures you a refund of the price of the product; in the rare case, where the package would be lost, you will be responsible for the returned product until we receive it.

If you return a product that is not "like new", we reserve the right to refuse the refund.